Privacy Policy and Terms of Service

  • This Privacy Policy describes how and when Plotmaker Games collects, uses, and shares information when you purchase an item from us, contact us, or otherwise use Plotmaker Games’ services through plotmakergames.com or related sites and services.

    Information Plotmaker Games Collects

    To fulfill your order, you must provide Plotmaker Games with certain information, such as your name, email address, postal address, payment information, and the details of the product you’re ordering. You may also choose to provide Plotmaker Games with additional personal information if you contact us directly.

    Why Plotmaker Games Needs Your Information and How We Use It

    Plotmaker Games relies on several legal bases to collect, use, and share your information, including:

    To provide services: We use your information to fulfill orders, settle disputes, and provide customer support.

    With your consent: When you provide explicit consent, which you may revoke at any time, such as by signing up for Plotmaker Games’ mailing list.

    To comply with legal obligations: If required by law, such as retaining purchase information for tax purposes, we may retain certain information.

    For legitimate interests: Plotmaker Games uses your information for our legitimate interests, as long as these are not overridden by your rights or interests. For example:

    To provide and improve our services, which helps us serve you better.

    To comply with our obligations under any relevant Seller Policies and Terms of Use.

    Information Sharing and Disclosure

    Plotmaker Games shares your personal information only for limited reasons and in specific situations, as follows:

    Service providers: We engage trusted third parties, such as delivery companies, to perform functions necessary to our business. We share only the personal information necessary for these services.

    Business transfers: If we sell or merge our business, we may disclose your information as part of that transaction, but only as permitted by law.

    Compliance with laws: We may collect, use, retain, and share your information if we believe it is reasonably necessary to (a) respond to legal processes or government requests; (b) enforce our agreements, terms, and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers or others.

    Data Retention

    Plotmaker Games retains your personal information only as long as necessary to provide you with our services, as described in this Privacy Policy. However, we may also need to retain information to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Generally, we keep your data for a period of four years.

    Your Rights

    If you reside in certain territories, including the EU, you have rights regarding your personal information. While some of these rights apply generally, others apply only in specific cases. We describe these rights below:

    Access: You have the right to access and receive a copy of the personal information we hold about you by contacting us directly.

    Change, restrict, delete: You also have the right to change, restrict our use of, or delete your personal information, except in cases where we are required to retain data for legal purposes.

    Object: You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your consent. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or it is needed for legal reasons.

    Data portability: You have the right to request a copy of your information in a structured, commonly used, and machine-readable format.

    Complain: If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

    Security of Your Information

    We take data security seriously. Plotmaker Games uses industry-standard encryption, access restrictions, and other safeguards to protect your personal information from unauthorized access, disclosure, and misuse.

  • Terms and Conditions for Plotmaker Games

    Welcome to Plotmaker Games! These terms and conditions apply to all purchases made on plotmakergames.com and related sites operated by Plotmaker Games. By placing an order, you agree to abide by these terms and conditions.

    1. Company Information

    Plotmaker Games
    Registered Address: Birkegade 21, kl. tv, 2200 Copenhagen N, Denmark
    Registration Number: 36198036
    Contact: asger@plotmakergames.com or +45 28918486

    2. Order Process and Contract Formation

    To place an order, select your desired items and proceed through the checkout process. Upon completing your order, you will receive a confirmation email from us. This email serves as an acknowledgment of your order and confirmation of contract formation.

    3. Pricing and VAT

    All prices are listed in euro and include VAT. Additional fees, such as shipping costs, will be displayed at checkout.

    4. Payment Terms

    We accept the following payment methods: credit card, PayPal, and Apple Pay. Payments are processed securely. All charges are final at the point of sale.

    5. Shipping and Delivery

    We deliver to Europe with an estimated delivery time of 3-7 business days once dispatched.

    We pack and send packages every Friday, so depending on the day of your order, your shipment may take a few extra days to arrive. Please note that delivery times may be longer during holiday periods.

    Shipping costs are calculated at checkout and are based on the destination and package weight. Risk of loss or damage passes to you upon delivery, or as per your selected shipping provider's policies.

    6. Right of Withdrawal (Returns and Refunds)

    As an EU consumer, you have the right to withdraw from your purchase within 14 days after receiving your order, without giving any reason. To initiate a return, please contact us at emilie@plotmakergames.com with your order details.

    Withdrawal Process:

    Notify us within 14 days of receiving your order.

    Return the items within 14 days of notifying us.

    The items must be securely packaged (ensure sufficient packing material on the top, bottom, and around the edges) and sent back to the following address:

    Plotmaker Games
    Birkegade 21 kl.tv.
    2200 Copenhagen N
    Denmark

    Refunds will be processed within 7-10 business days after the returned items are received. Please note that shipping costs are non-refundable.

    Return Shipping Costs: Customers are responsible for return shipping costs.

    Exceptions: Items such as custom-made or personalized products are exempt from the right of withdrawal.

    Important: You cannot withdraw from your purchase by refusing to accept the goods.

    7. Cancellation Policy

    You may cancel your order before it is dispatched by contacting us at emilie@plotmakergames.com. Cancellations after dispatch must be processed as returns under the right of withdrawal.

    8. Warranty and Statutory Rights

    All products are covered by a two-year warranty in accordance with EU consumer law. If you discover a defect, please contact us as soon as possible, ideally within two months. You can reach us at emilie@plotmakergames.com, providing your order number and a description of the defect, along with any relevant photos.

    We will evaluate your claim to determine if it qualifies for warranty coverage. If approved, we may offer a repair, replacement, price reduction, or, in certain cases, a refund if the item cannot be repaired. In some situations, we may require the item to be returned for inspection. Reasonable shipping costs will be reimbursed if the warranty claim is validated.

    Please note that the warranty does not cover damage from normal wear and tear, misuse of the product, or lack of maintenance.

    You may contact us at emilie@plotmakergames.com if the game components have been damaged or lost. Please provide a clear description of the specific game components, and we will do our best to assist you with replacements. To process your request, you will need to provide us with your personal information (name, address, phone number, and email). Please note that you will be responsible for any shipping costs associated with sending new components.

    9. Limitation of Liability

    Plotmaker Games is not liable for damages arising from misuse, neglect, or failure to follow product instructions. Nothing in these terms limits liability for gross negligence, fraud, or personal injury caused by our products.

    10. Customer Responsibilities

    Customers are responsible for providing accurate information and complying with local laws when using this site and purchasing items.

    11. Intellectual Property Rights

    All content on this site, including text, images, logos, and designs, are owned by Plotmaker Games and may not be used without prior permission.

    12. Privacy Policy

    Our privacy practices comply with GDPR. For details on how we collect, store, and use your data, please refer to our Privacy Policy.

    13. Governing Law and Jurisdiction

    These terms are governed by the laws of Denmark. In case of a dispute, the courts of Denmark have jurisdiction, although EU consumers may be entitled to legal protections in their own country under EU law.

    14. Changes to Terms and Conditions

    We reserve the right to update these terms and conditions. Customers will be notified of any significant changes before they take effect.

    15. Dispute Resolution and Alternative Dispute Resolution (ADR)

    If you have a complaint, please contact us directly at asger@plotmakergames.com. As an EU consumer, you also have the right to resolve disputes through the EU's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.